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ServiceNow CIS-HAM Certification Exam is a rigorous and highly respected certification for IT asset management professionals. It is an essential certification for those looking to advance their careers in this field and demonstrates a deep understanding of the hardware asset management process within the ServiceNow platform.

ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is designed to test your knowledge and skills in managing hardware assets using ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification is ideal for professionals who want to demonstrate their expertise in managing hardware assets and maximizing their value. CIS-HAM Exam covers various topics such as hardware asset management processes, hardware discovery, software asset management, and reporting.

ServiceNow is a leading cloud-based platform that provides a wide range of IT management services to businesses worldwide. One of the core offerings of ServiceNow is its Hardware Asset Management (HAM) module, which enables organizations to track, manage, and optimize their hardware assets effectively. To ensure that professionals have the necessary skills and knowledge to implement and manage ServiceNow HAM effectively, the company offers the Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) exam.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q146-Q151):

NEW QUESTION # 146
Configuration items (CIs) track what type of information? (Choose two.)

Answer: D,E

Explanation:
Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).
CIs track the following types of information:
Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.
Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent- child, peer-peer, or service-component relationships.
Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.
Therefore, the types of information that are also options in the question are B. Operational and E. Relationship.
The other types of information that are not tracked by CIs are:
Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.
Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application. References:
Configuration Item


NEW QUESTION # 147
Baseline ITSM Asset Management provides which features? (Choose three.)

Answer: B,C,F

Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support


NEW QUESTION # 148
During an audit, when is the Expected Assets list populated in the asset audit form?

Answer: E

Explanation:
The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form1.
This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.
The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.
The asset manager can also manually add or remove assets from the expected assets list if needed1. References:
1: Hardware Asset Inventory Audit


NEW QUESTION # 149
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2


NEW QUESTION # 150
What information would you track for a configuration item (CI) versus an asset? (Choose two.)

Answer: D,E

Explanation:
* Operational: The current status, performance, availability, and capacity of the CI, as well as any incidents, problems, or changes that affect it.
* Relationship: The dependencies and connections between the CI and other CIs, services, processes, and users.
The information that you would track for an asset includes:
* Financial: The cost, depreciation, ownership, and warranty of the asset, as well as any procurement or disposal activities.
* Lifecycle: The stages and transitions of the asset from request to retirement, as well as any inventory or stock management.
The information that you would not track for a CI versus an asset are:
* Contractual: This information is relevant for both CIs and assets, as it relates to the agreements and obligations between the service provider and the customer or vendor.
* Lifecycle: This information is relevant for both CIs and assets, as it relates to the stages and transitions of the component from request to retirement.
References: 3: Asset and CI management - Product Documentation: San Diego - ServiceNow 2: What is the difference between an Asset and a Configuration Item? 1: [ITIL 4 Foundation] IT Assets vs. Configuration Items (CI's) - CertiBanks


NEW QUESTION # 151
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